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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we recommend printing out the email as the barcode it contains will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds for tickets purchased online. 

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Please present this ticket on arrival at the ticket office, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with a form of identification.

Is there wheelchair access?

Yes, although the site is set on sloping ground, which is steep in places. Access around the site is on rural surfaces; mainly rolled or loose chippings, which are in keeping with the nature of the site and buildings.

A few of the buildings in our collection are inaccessible to those who need to use a wheelchair – this is due to the high thresholds of the doorways. Please contact us in advance of your trip and we will advise you about the best way to navigate the Museum's site.

How can I get in contact with you?

By telephone:
Our automated information line is available 24 hours a day: 01243 811348
The Museum office is open between 9am – 5pm daily: 01243 811363

By post:
Weald & Downland Open Air Museum, Singleton, Chichester, West Sussex, PO18 0EU.

By email:


Can I purchase a ticket in-store or on the day.

Yes, although queues can be lengthy – especially on major event days w.g. our Christmas Market. Pre-booking will speed-up your entry.

Trouble with your purchase? Contact Weald and Downland Living Museum 01243 811363

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.

Weald and Downland Living Museum

Company Name: Weald and Downland Open Air Museum